Ask Me Solution

With thousands of devices that work with Windows operating systems, it is practically impossible to describe all scenario specific solutions. What remains is to describe a strategy that will help you identify and resolve the problem.

The first step is to determine that the problem is really a hardware conflict at the OS level and not something caused by an incorrect physical installation. If you are able to normally boot into the OS, this would probably mean that the physical installation is fine. However, you cannot be certain at this stage. Try accessing the device. If the system hangs, crashes or starts acting weird, then it is pretty safe to assume that the physical installation is fine and the problem is because of the operating system’s interaction with the device. However, just to be on the safe side, power off and inspect the device for proper installation.

If everything seems correct, verify that you have followed the installation procedure as described in the manufacturer’s manual, have all the required software driver CDs and/or floppies on hand and switch the PC on.

If the device drivers are already installed and you are facing system instability when accessing or using the device, go to the Using the Device Manager section.